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If you need help, we have a list of frequently asked questions and answers.
We strive to give you the best buying experience possible. Click a question below to view the answer.

Each item has its own production time. These can vary anywhere from 24 hour turn time to 4 weeks. We also offer overseas ordering at discounted pricing with 30, 60 and 90 day turn times.

Many items we offer require a minimum quantity to be ordered. Some items can be produced for under that minimum, but will require a Less Than Minimum fee.

If you have an event or other critical deadline, let us know upfront! Your “In-Hands Date” is the day before you need the products. Your deadlines, production time, shipping, and product availability all play a role in this process. Our reps will do their best to ask this question before all orders begin, but don’t hesitate to let us know these details right away so that we are sure to provide you accurate pricing that include rush charges if necessary and applicable.

Do you need your item ASAP? Let us know! We offer a selection of promotional product that can meet (almost) any In-Hands Date. If you’re in a hurry and can be flexible on selection, you can still be the hero on this one. In some cases, there may be Rush Charges that apply.

There are many methods that are used to customize items. Screen Printing, Laser Engraving, Emboss/Deboss, Embroidery, etc… Ask your rep for the best ways to decorate your products!

Setup Charges are part of creating most custom orders. We must take your logo and set it up to apply it to your item as requested. Fees vary per decoration method, and all items will have a Discounted or FREE setup when reordering products with the same decoration.

The price of many of our products may include a one-color imprint. If your logo includes multiple colors we may be able to add those to the imprint, depending on the product. If the product allows for a multiple color imprint, there may be Run Charges that increase the cost, as well as an additional setup fee. If you want to match your Pantone Colors, there may also be an additional fee.

Unless it is a rush order and agreed upon by client to forego the proofing process, a Virtual Proof will ALWAYS be sent to you for your review before an order is placed into production. It is very important for you to review all details on the proof including the artwork, colors, spelling, grammar, quantity, etc. If there is an issue with an order once you receive it, but it is what was approved in the proofing process, we are unable to provide refunds or return the product as it is customized to your brand and unusable by us or our suppliers.

This is the charge that companies like UPS or FedEx charge to get your customized merchandise and apparel items delivered right to you. You are able to provide your own shipping label or account info if you want to receive your own shipping rates through UPS or FedEx. On large orders needing to go by Freight, we will need to know if you have a loading dock available to use, or require a Lift Gate or Inside Delivery for additional charges from the shipping company.

We supply FREE blank/random samples to clients for a wide variety of products. Some you are able to keep, and for others we may ask that you ship them back at your own cost once done looking over and/or showing to your team.

If a Spec Sample (Sample with your logo on it) is requested, there may be a charge for the cost of the item and shipping only, however this will be waived if an order is placed on the items provided.

In the very rare circumstance that there is an issue or mistake with your order that was not approved by you in the proofing process, we will get the order fixed, reproduced and shipped out to you ASAP. In many circumstances we can get you the new product within 2-3 days, but depending on the product and situation, we will always do our best to make sure you get the product you approved and paid for as fast as possible.

We accept all Credit Cards: Visa, MasterCard, Discover or AmEx. There is a 3% processing fee applied to all orders paid with Credit Card.

Many of the items we sell are printed on a high-speed press. When the print run is completed there are often a percentage of items that don’t print correctly and have to be discarded. The variable nature of these discards makes it almost impossible to print the exact quantity. As a result, we always print more than the amount requested to try to achieve as close to your quantity as possible. The industry standard is +/- 5% from the quantity you order. We will bill you for any quantity up to 5% above the quantity you order. In the event we are unable to print at least 95% of the quantity you ordered, we will run additional items.